UNIFIED COMMUNICATION - A COMPLETE SOLUTION FOR YOUR OMNICHANNEL COMMUNICATION

Today, companies often have different systems for different types of communication with customers. At Unified Commerce by Sigma, we have developed a complete solution, which we call Unified Communication, with the aim of gathering all your communications in one place. One single interface for your business and your customers.

 

 

Unified Communication can be applied to most customer or stakeholder communication needs. The platform allows you to deliver the same message or dialogue – regardless of the channel. We have software for email, SMS, Push Notifications, Twitter and Facebook.

Streamline customer communication processes

You can integrate Unified Communication with your other systems, such as a CRM and customer service systems. It adapts to your needs. Thanks to this, many types of processes can be streamlined using Unified Communication. For example:

  • Customer service; question and answer with full traceability and control.
  • This creates the opportunity for proactive information management.
  • Order processes linked to e-commerce and mail order; confirmations, passwords, delivery information, etc.
  • Mobile marketing; offers and promotions.
  • Customer communication; both mass communication and individual communication and both manual and autogenerated dialogue.

AI communication with customers

Automate your communication with AI

With Unified Communication, and with the help of AI, you can get a solution that helps to automate your communication. Our most recent integration for AI is a customer service bot and chat bot that can categorize incoming questions, create templates for how different answers should look, and then send automatic responses back. AI is a solution that is well suited for businesses where customer service requires a lot of resources, and where many incoming questions are of the same nature. At Unified Commerce by Sigma, we can deliver a multi-channel solution where AI is a potential way for you to streamline customer dialogue.

 

Benefits of Unified Communication

Your business staff will not need to keep track of different systems to know what has been said in different dialogues with customers.

The solution streamlines internal processes. Provides a better coordination of communications, resulting in the opportunity for additional sales. Your customers will experience an improved service when all communication is in one place.

 

Benefits of Unified Communication

Your business staff will not need to keep track of different systems to know what has been said in different dialogues with customers.

  • The solution streamlines internal processes.
  • Provides a better coordination of communications, resulting in the opportunity for additional sales.
  • Your customers will experience an improved service when all communication is in one place.

Proactive information management in the travel industry

Our solution gives you the opportunity to gather your entire sales and customer communications in the same place.

It manages both incoming and outgoing dialogue and manual as well as autogenerated dialogue. Unified Communication is also a complete solution for those who want to be able to control how, for example, mail and sms are sent out on a specific date, to a specific group of people.Through a panel you get a complete overview of all messages, both historical and current.

Read about how Unified Communication can be used in the travel industry.

Read about how TUI uses Unified Communication

Omni-channel communication for public service announcements

In all communications, our solution is also suitable for public service announcements and communications in civic operations. You can send both manual and automatic group communication, and manage all the answers in one place.    

Read more about how Unified Communication can be applied in municipal services.

Do not hesitate to contact us if you have questions about us or what we do. We look forward to hear from you!